Technical Service

 

For fastest service please fill out completely and submit the form below. 

You may also call our technical assistance answering service at 815-937-1079.  Please leave you name, contact information, and any relevant information.


 

Our on-line trouble shooting guide can be found by clicking the link below.  This guide can assist you with most common issues related to you Tow-Pac kit.

Trouble Shooting and Adjustment Guide


 

To contact our technical service department please complete the following form and one of our service specialists will reply promptly.  To assist in providing prompt accurate service please complete all fields as accurately as possible.  Be sure to include your e-mail address.

All fields with an asterisk * are required


Your Information

Name* 

Your e-mail*  (required for service response) 

Use care to ensure that the e-mail address entered above is correct.  If it is not correct (invalid address, type-o, etc) our service department will have no means to contact you.  Please take a moment to confirm the address was correctly entered.

Was your e-mail address entered correctly? *                                      


Motorcycle Information

Make*   

Model*  

Year*     

Does your motorcycle have any aftermarket accessories? * (saddle bags, backrests, mufflers, etc)

If yes what accessories do you have?


Trike Kit Information

When was your kit purchased?* 

What is your kits wheel size?*

Where did you purchase your kit?*

If purchased through an authorized Tow-Pac, Inc dealer, which dealer did you purchase through?

Who installed your kit?*

Please describe your service issue or question and any steps you have taken to resolve it.*

Digital photos are always very helpful.  If you have photos to submit, please e-mail them to the e-mail address below.  Be sure to include your name and contact information in the body of the e-mail.  Please note that this e-mail address is for photo submission only.  Thank you.

towpacservicephotos@comcast.net   for photo submission only